Return & Refund Policy
Return, Refund & Cancellation Policy
Last Updated: June 2026
At Rocco Bellano™, customer satisfaction is our priority. We are committed to providing premium-quality fragrances and a transparent shopping experience.
Please read this Return, Refund & Cancellation Policy carefully before placing your order.
Order Cancellation
Before Dispatch
Orders may be cancelled free of charge before they have been dispatched from our operating facility.
To request a cancellation, please contact our Customer Support:
Email: officialroccobellano@gmail.com
Phone / WhatsApp: +91 8828458313
Refund for the orders, approved refunds will be credited to the original payment method within 10 business days.
Once an order has been dispatched, it can no longer be cancelled. However, eligible products may be returned in accordance with this policy.
Return Eligibility
We offer a 7-day return window from the date your order is delivered.
To be eligible for a return, the product must:
· Be unused and unopened
· Remain in its original sealed packaging
· Include the original invoice, labels, and accessories (if applicable)
· Be in resalable condition
Return requests submitted after 7 days from the delivery date may not be accepted.
Non-Returnable Products
For hygiene, safety, and quality reasons, we cannot accept returns for:
· Opened or used perfume bottles
· Products with broken or removed seals
· Products damaged due to misuse or improper storage
· Complimentary, promotional, or free gift items
· Gift cards (if applicable)
· Sample vials or tester products (if offered)
Damaged, Defective or Incorrect Products
If you receive:
· A damaged product
· A leaking bottle
· A defective product
· An incorrect product
please notify us within 48 hours of delivery.
Email officialroccobellano@gmail.com with:
· Your Order Number
· Clear photographs of the product
· Photographs of the outer shipping package
· A brief description of the issue
After verification, we will arrange a replacement or issue a full refund, subject to product availability.
Return Process
1. Contact our Customer Support within the eligible return period.
2. Provide your Order Number and the reason for the return.
3. If your request is approved, we will provide return instructions.
4. Once the returned product is received and inspected, we will notify you of the outcome.
Refund Process
After the returned product has been inspected and approved:
· Refund days : Refunds will be transferred within 10 business days to the original payment method .
The time required for the refunded amount to reflect in your account depends on your bank or payment service provider.
Replacement Policy
Eligible products may be replaced if they:
· Arrive damaged during transit
· Are found to be defective
· Differ from the product ordered
Replacement requests are subject to product availability. If a replacement is unavailable, a full refund will be issued.
Return Shipping
If the return is approved because of:
· A damaged product
· A defective product
· An incorrect product supplied by us
Rocco Bellano™ will arrange the return and bear the applicable return shipping costs.
For approved returns of eligible unopened products requested for reasons other than our error, customers are responsible for arranging the return shipment to our operating address.
Contact Us
For any questions regarding cancellations, returns, refunds, or replacements, please contact us.
Rocco Bellano™
Legal Entity: Louis Vento
GSTIN: 27BENPA5820A1ZZ
Registered & Operating Address
Shop No. A/23, Bhumi Acropolis,
HDIL Layout 2, Chikal Dongari Road,
Virar West, Palghar, Maharashtra – 401303, India.
Email: officialroccobellano@gmail.com
Phone / WhatsApp: +91 8828458313
Customer Support Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)
We are committed to resolving genuine customer concerns fairly, promptly, and in accordance with this policy.
